Frequently asked questions
1. How long will your pickles stay fresh after opening?
Our pickles are preserved using traditional methods with salt, spices, and oil—no artificial preservatives. Once opened:
• On Kitchen Shelf: 12-18 months when stored properly
• Key Tips: Use a dry spoon for serving, mix well before use, keep the oil layer on top for freshness
• Storage: Keep in a dry, cool place away from direct sunlight
• Best Taste: Consume within the shelf life mentioned on the jar
All our pickles are tested by NABL and FSSAI-accredited laboratories for shelf life and safety
2. Do your pickles contain artificial preservatives or colors?
No. All our pickles are:
• 100% free from artificial preservatives
• No added colors or chemicals
• Made with natural ingredients only
• Preserved using traditional salt, spice, and oil methods
• Just pure, real food that’s better for your health
We believe in quality over shortcuts, so you get authentic taste without harmful additives.
3. How long do murabba and candies stay fresh?
Our murabba and candies are specially formulated for extended shelf life:
• Shelf Life: 12-18 months from manufacturing date when stored properly
• Storage: Keep in cool, dry conditions away from heat and moisture
• Container: Store in airtight containers or original packaging
• Check Date: Look for manufacturing/expiry date on the label
• Refrigeration: Optional—refrigeration extends freshness further
Like pickles, they contain no artificial preservatives, only natural ingredients and traditional preservation methods.
4. Are all your products vegetarian?
Yes. All Vaibhav Pickles products are 100% vegetarian:
• Pickles: Vegetarian vegetables and spices
• Murabba: Fruits and natural sweeteners
• Candies: Vegetarian ingredients only
• No animal-derived additives
If you have specific dietary concerns or restrictions, please contact us at Vaibhav.hsr@gmail.com and we’ll assist you.
5. How do I track my order?
Shipping is calculated based on your location and the items in your order. You will always knowReal-time Tracking:
• Once your order is out for delivery, you’ll receive an SMS on your registered mobile number with:
– Tracking link
– Courier partner name
– Expected delivery date
– Live tracking updates
• You can also track through your Vaibhav Pickles account on the website
• Tracking information available for 30 days from dispatch
If Issues: Contact support@vaibhavpickles.com with your Order ID for immediate assistance. the shipping price before you purchase.
6. What is your shipping and delivery timeline?
Order Processing & Delivery Timeline
Order Processing Time: 24–48 hours from order confirmation
| # | Location | Estimated Delivery Time |
|---|---|---|
| 1 | Hisar / Haryana (Local) | 2–3 Working Days |
| 2 | Nearby States | 4–5 Working Days |
| 3 | Metro Cities | 5–7 Working Days |
| 4 | Other Cities | 7–10 Working Days |
7. How are your pickles packaged during shipping?
Safe Packaging Guarantees:
• Food-Grade Glass Jars: Leak-proof, sealed bottles
• Protective Layers: Bubble wrap and foam cushioning around each jar
• Tamper-Evident Seals: For food safety assurance
• Branded Box: Branded Vaibhav Pickles packaging with care instructions
• Quality Check: Every item inspected before packing
Your products arrive fresh and undamaged. If packaging is damaged in transit, we offer free replacement or refund.
8. What if I receive a damaged or defective product?
Damage Claim Process:
1. Contact Within 48 Hours: Email returns@vaibhavpickles.com with:
– Order ID
– Unboxing video (mandatory for missing items)
– Photos of damage or defect
2. Approval: Our team reviews within 24-48 hours
3. Solution: Free replacement or 100% refund (your choice)
4. Refund Timeline: 4-5 working days after verification
Free Return Shipping: We cover all return shipping costs for defective items.
9. Can I return or exchange a product?
Return Window: 48 hours from delivery (non-negotiable for safety reasons)
We Accept Returns For: - Defective or damaged products - Wrong item delivered - Missing items from order - Quality issues (taste, texture, smell)
We Do NOT Accept: - Opened or consumed products - Damage reported after 48 hours - Items damaged due to customer mishandling - Taste preferences (subjective)
Replacement Option: Get a free replacement instead of refund for any defect—no additional shipping charges.
10. What payment methods do you accept?
Multiple Convenient Options:
• Credit Cards: Visa, MasterCard, American Express
• Debit Cards: All major Indian banks
• Net Banking: NEFT, IMPS from any bank
• UPI: Google Pay, PhonePe, Paytm, BHIM
• Digital Wallets: PayTM, Mobikwik, Amazon Pay
• Cash on Delivery (COD): Available in select areas
Payment Security: - PCI-DSS compliant payment gateways (Razorpay, PayU) - SSL encryption for all transactions - Your card details are NOT stored on our servers - Payment data deleted immediately after transaction
11. Is there a minimum order value for purchase?
No Minimum Order Value:
• You can order a single jar if you wish
• No hidden minimum purchase requirements
However: - Small orders may have higher shipping costs - Free shipping kicks in at ₹2,000+, which makes bulk orders more economical - Most customers benefit from ordering multiple jars
12. How do you ensure food safety and quality?
Certifications & Testing:
• FSSAI Certified: All products meet Food Safety and Standards Authority of India requirements
• NABL Accredited Lab Testing: Shelf life and safety verification
• Hygienic Manufacturing: Traditional methods in clean, food-grade facilities
• No Harmful Chemicals: Zero adulterants, zero harmful preservatives
• Quality Inspections: Every product checked before dispatch
Ingredients: - Fresh, natural ingredients only - Traditional preservation (salt, spices, oil) - No artificial colors or flavors - No synthetic chemicals
13. Can I place bulk orders or wholesale inquiries?
Bulk Orders Welcome:
• Orders above ₹5,000: FREE shipping nationwide
• Dedicated support for bulk customers
• Possible discounts for large quantities
• Custom packaging options available
For Wholesale/Bulk Inquiries:
Email: Vaibhav.hsr@gmail.com
Phone: +91 97298 88814
Address: Dayanand Rishi Vihar Colony, Hisar 125001, Haryana
We’ll provide custom quotes and tailored solutions for your business needs.
14. How do I know the manufacturing and expiry dates?
Clear Labeling:
• Manufacturing Date: Clearly printed on every jar
• Expiry Date: Prominently displayed on label
• Shelf Life: 12-18 months from manufacturing date (varies by product)
• Storage Instructions: Detailed on every label
Before Purchase: - Check manufacturing date on product images on website - Ensure you can consume within expiry period - Older stock cleared with discounts (clearly marked)
Storage Matters: - Store in cool, dry place away from sunlight - Keep in sealed jar with lid tightly closed - Avoid moisture and heat exposure - Refrigeration extends freshness further (optional)
15. What if I have a specific dietary requirement or allergy concern?
We’re Here to Help:
All products are vegetarian and free from artificial preservatives, but if you have:
• Nut allergies
• Spice sensitivities
• Specific ingredient concerns
• Dietary restrictions
• Medical conditions requiring ingredient verification
Please Contact Us:
Email: Vaibhav.hsr@gmail.com
Phone: +91 97298 88814
Address: Dayanand Rishi Vihar Colony, Hisar 125001, Haryana
We’ll provide: - Detailed ingredient lists for each product - Allergen information - Recommendations for suitable products - Custom solutions if available
Response Time: Within 24 hours during business days